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- spiritlevelpost's review
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Picture courtesy of Ross G.
| Customer service | 1.8/10   |
|---|---|
| Value for Money | 2/10 |
| Reviewer Rating | 2/10 |
| Overall Rating | 1.7/10 |
By spiritlevelpost on 5th Nov 2004
| Customer service | 0/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 0/10 |
| Overall value | 0/10 |
 spiritlevelpost's recommendation | |
None
Terrible Customer service
Bad management
Institutional inefficiency
We have had a business bank account with Barclays for five years, initially they were adequate, over time they went drastically down hill. We usually turn good profit and expect a level of service to match. Over THE LAST YEAR ALONE they have: lost £10,000 of our money, failed to set up internet banking despite 5 requests to their customer services line, failed to send us debit cards (THAT THEY OFFERED US!) despite two follow up calls; put payments to creditors through two or three times and then wouldn't refund the money until they 'investigate'; fail repeatedly to return calls; fail to record complaints and therefore don't resolve the problems; issue erroneous advice and information - the list goes on and on. NEVER bank with Barclays - you'll regret it.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 0 | 1 | 0 |
Total Respect: +1
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