Singlepoint (4U) Ltd Review

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Singlepoint (4U) Ltd
0.8 stars
Average rating for this product is: 0.8 out of 5

From 1 rating and 359 reviews

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billhall's Review of Singlepoint (4U) Ltd

4th Nov 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Mobile phone
  • Layout of shop
    0 stars
Good Points

Can't think of any.


Bad Points

Very unhelpful after-sales care.


General Comments

Don't expect any consideration for loyalty when asking for discount on new handset from Singlepoint. They seem happier to let you move to a new network than do a deal on a phone upgrade.
Don't expect them to make it easy for you to change to another network. They are the only ones I know who will only release the PAC code 5 days from the end of the contract! This leaves no time to arrange for a new phone and number transfer.
My advice, take a hint!

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Members' Comments onbillhall's Review

  • RookieNM Rank: Sergeant on 22nd Nov 2004

    This is standard on all networks, the only reason it is released at this point of your contract is quite the opposite from what you say, not to make you stay with singlepoint longer but to prevent you leaving before your contract expires, a port takes from 48 hours to 5 days, all networks offer a service of setting up a temporary number for you until it is released from your current provider, nothing to stop anyone setting up their new account before hand in time for the number being released to you.

  • redrider1za Rank: Corporal on 22nd Nov 2004

    Whilst still in contract (before you cancel) an upgrade can cost you money. If you go direct to a shop etc they are paid upto £250 to subsidise your 'new connection' therefore offering a better deal. However when you cancel in writing your name is put into a callback system and a sales rep will call and offer you the 'world on a stick' to keep your business. It makes sense to do it this way as it creates profit for those happy to pay for a phone and those who aren't. Lastly: some model phones aren't free at all irrrespective of the expense of your tariff as some exceed the £450-00 value mark. Most providers work on the same principle.

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