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Picture courtesy of Ben Fuller.
| Customer service | 1.4/10   |
|---|---|
| Value for Money | 1.7/10 |
| Reviewer Rating | 1.7/10 |
| Overall Rating | 2.3/10 |
By Hulya
on 26th Oct 2004
| Customer service | 0/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 0/10 |
| Overall value | 0/10 |
 Hulya's recommendation | |
Able to get balance from a ATM machine! That's all.
Un-helpful staff who respond to queries with go into your branch and ask your bank manager.
Just spent 10 minutes trying to get my business bank balance and failed despite giving them dates of money paid in/ cheques paid out with all security questions answered, and accurate dates given... They would not give me my balance until I gave an amount and exact date of when I took money out of an ATM machine. I explained my statement was to be here within a couple of days and she asked to call up then or go to my bank!!
After 10 minutes I still have no balance and have to go into town to get it!
No flexibility.
Ridiculous... I have been with the HSBC bank 16 years and had a Business Bank Accounts for 4... received nothing but hassle and im finally getting round to changing. Try to have as little to do with them as possible... questions always fobbed of to 'go down to your branch and ask!' . Not for a busy business person.
Never go to my branch without standing in a queue.
Charge you for everything with no flexibilty regardless of how long you have been with them and good a customer you are.
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lwhitby on 15th Mar 2005
shoey on 29th Sep 2005
nuttytart125
on 24th Oct 2005