Time Computers Review

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0.3 stars
Average rating for this product is: 0.3 out of 5

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dsbarrett's Review of Time Computers

22nd Oct 2004

Overall Rating

0 stars
  • Value for money
    3 stars
  • Quality of service
    0 stars
  • Goods purchased & cost
    Computer £1000
  • Layout of shop
    0 stars
Good Points

None.


Bad Points

Extremely poor customer service, very poor after sales support.


General Comments

I ordered 2 laptops from the Computer Shop (part of Time), and was informed that the order will take up to 10 days for delivery. After 14 days, I tried to contact them, but the customer service number was constantly engaged. I continued to contact them without success for a further 3 days, until I started to call senior management at head office. The MD, FD, Ops Director, Sales Manager did not answer their phones over 2 days. I began to believe the company did not exist. I finally spoke to a sales person, who stated my goods were going out today. When they didn't arrive the next day, I called again only to find they were still in dispatch. After a further 8 days of calling and being told they were leaving that day, I was told they could not be dispatched due to a missing badge.

I had to pay for the order before they would dispatch - therefore they had over £1000 of my money for over a month before I cancelled, and then I was told it would take 15 days to get a refund.

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