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- escape's review
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Picture courtesy of Tim Lozinski.
| Quality of service | 4.8/10   |
|---|---|
| Layout of shop | 6.4/10 |
| Value for Money | 5/10 |
| Overall rating | 5/10 |
By escape
on 13th Oct 2004
| Goods purchased & cost | Minus £30! |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 7/10 |
| Value for money | 3/10 |
| Overall value | 0/10 |
 escape's recommendation | |
They were open and had what I wanted
No attention to what was going on in front of them
I could have run out without paying
Don't want paying customers
Jessops - Disgusted at the Maidenhead Branch today... I knew what I wanted and they had it on the shelf, however this Camcorder Accessory was not available everywhere, so I was content to stand at the counter to be served...
There was a Technician in the background that could be forgiven for her dedicated tasks, however there were TWO sales staff at the counter and neither would acknowledge that I existed... I had the item clearly visible and ready to pay, but was still ignored! I understand that all customers need dealing with, but:
One was dealing with a customer who didn't want to pay in full for the services on their camera and the sales person just wandered off to the back to make a phone call after about 10 minutes. The other guy was dealing with a parts query and he again ignored the fact that I existed and proceeded to make phone enquiries for that customer. I appreciate that both customers were entitled to service, but I was not amused even after another customer walked out in a huff of waiting 5 minutes earlier, fed up of being ignored. ... After 15 minutes total, I put the item down in disgust and walked out! This was not a very big store so was easy for me to be seen (in front of them) ... If they wanted to!!! Just an acknowledgement would have gone a long way!
I know that I can't just get my item anywhere, but am OK in waiting until the next time I pass a similar (NON JESSOPS) shop and purchase elsewhere!!!!!!!!
I spent 7 years in Senior Retail Management and it was clear that this store needs urgent staff training.
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 0 | 1 | 1 | 0 |
Total Respect: 0
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