Have a picture of Bank of Scotland Business Bank Account?, please send it to us.
| Customer service | 0.9/10   |
|---|---|
| Value for Money | 1/10 |
| Overall rating | 0.7/10 |
By pkwouters on 8th Oct 2004
| Customer service | 0/10 |
|---|---|
| Banked with company | 1 year and over |
| Value for money | 0/10 |
| Overall value | 0/10 |
 pkwouters's recommendation | |
none
very poor customer service on business bank accounts! Constant repeated requests to talk to our team business manager & no return calls!!
Lack of communication & support from our Bank of Scotland Business Bank Account team bank manager led to an unforeseen minor overdraft (after spending 2 years seeking a small overdraft account of £2500, with NO response to our many phone calls!) no INTERNET banking forms sent & not operationalised despite this request 5 years ago at our initial face-to-face application at Dundee branch. Horrible unorganised chaotic not supportive customer service. This minor overdraft resulted in visa payment not being paid AND as a result cancellation of VISA (after a 5 year history of full payment every month!) These people don't care for their business customers at all - DON'T APPLY!!!
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