La Redoute www.redoute.co.uk Review

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★☆☆☆☆
1.3 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

phineasnigellus's review of La Redoute www.redoute.co.uk

☆☆☆☆☆

“I have spent a lot of money with La Redoute this year....”

Written on: 06/10/2004 by phineasnigellus (3 reviews written)

Good Points
I just love their clothes. The designs are second to none and the quality is excellent for the price.

Bad Points
The accounts department staff are on another planet. The customer service staff are incapable of answering a question with yes or no. You can't get a parcel delivered or collected within three weeks.

General Comments
I have spent a lot of money with La Redoute this year. I would like to spend a lot more but I'm not going to give them another penny. I had £29 outstanding on my account. They can't tell me what specific item(s) it's for and I'm fed up of asking so I've paid it. But hell'll freeze over before I pay the £15 they've added because they say I'm late paying because I've waited so long for them to sort this out (which they haven't).

I wish they would stop sending me special deals and money off this and vouchers for that and free delivery, etc., and pay someone decent wages to deliver on time. I ordered a coat. On the web site it said delivery would be four weeks - fair enough. Two days later I had a letter to say very sorry there was a delay it would now be five weeks. Well, every one has problems. Five weeks later - still no coat - I happened to be paying them some money through my online account and delivery now shows 7 weeks - 7 WEEKS!!!! That's a total of 12 weeks altogether. Did I get it in 12 weeks? Don't be silly! 10 weeks in they emailed me to say very sorry their suppliers couldn't deliver.

This is not an isolated incident. It is symptomatic of the way this firm operates. It would appear to have very limited facilities in this country, operating almost entirely out of premises in France. Unless it shows more commitment to its UK customers in the near future it pretty soon may not have any left!

  • Clothes, £1500

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Value For Money

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