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- zheka212's review
Picture courtesy of Ametrine.
| Customer service | 0.6/10   |
|---|---|
| Value for Money | 2.4/10 |
| Overall rating | 1.2/10 |
By zheka212 on 6th Oct 2004
| Used card for | 1 year and over |
|---|---|
| Loyalty scheme | Yes |
| Customer service | 0/10 |
| Value for money | 5/10 |
| Overall value | 1/10 |
 zheka212's recommendation | |
Rewards
HORRIBLE customer service, terrible fraud protection, issue resolutions take days
I got the Citibank Platinum Credit Card because of the 2% reward toward the purchase of a new car. This is where the positive ends.
Citi changed the card agreement terms twice in 2 years, limiting how the reward can be used.
Their PLATINUM card carries higher interest then most other regular credit cards for customers in good credit standing.
Their fraud department is impossible - they have stopped my account numerous times - usually when I am away from home (out of the country). They do not provide local toll-free access numbers, and placing collect calls from some countries (Spain) can prove to be an impossible task.
When I reported fraud to them, instead of beginning the investigation immediatly, useless paperwork had to be mailed back and forth, with notary stamps attesting that I am who I say I am.
It took about 20 days for the investigation to actually begin -- any other card I have called before began the investigation the minute I called. NO TEMPORARY CREDIT WAS ISSUED!!! I was told "not to worry about it" -- it will be taken care of in 1-2 BILLING CYCLES (about 2 months!!!).
THIS IS ABSOLUTELY THE WORST TREATMENT A CREDIT CARD CUSTOMER CAN EXPECT -- WHEN THE COMPANY DOES NOT BELIEVE ITS' OWN CLIENTS.
While speaking to the security investigations department, I was told to 'CALL OUR CUSTOMER SERVICE, THEY WILL ADDRESS ANY ISSUES YOU HAVE' - this is after I suggested they do things differently -- essentially, the rep told me to go to hell -- not even people working for the government with no incentive to be nice were ever as rude to me.
Stay away if you can -- go for Discover.
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