Philips 32PW9527 Review

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Philips 32PW9527
1.6 stars
Average rating for this product is: 1.6 out of 5

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petertres's Review of Philips 32PW9527 Widescreen TV

5th Oct 2004

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Image Quality
    2 stars
  • Features
    2.5 stars
  • Time Widescreen TV Owned
    Over 1 Year
  • Sound Quality
    4 stars
Good Points

Sound


Bad Points

Sports pictures (pixelated movement at times), studio pictures grainy.


General Comments

Just on 2 years my old screen went red with white horizontal lines. I didn't take out extended warranty as TV's are very reliable (the Panasonic it replaced had an original tube warranty of 5 years). Phoned a repair shop who said that it was most likely a tube, and that the No 1 in his shop for replacements was Philips and especially 32". He advised I contact Philips before spending a lot of money.

Went on google and found this centre - and hey what is featured, my TV. Armed with info from here phoned Philips Customer care. The bloke said that he was not aware of any major problem with this model and that it had been replaced in the natural course of product improvement!! He gave me a log number and suggested I write in with a copy of my invoice and the repair engineers report (I only have a verbal statement).

This I have done today so fingers crossed.

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Members' Comments onpetertres's Review

  • Alexpw on 20th Dec 2004

    I have a Philips DesignLine 32" 9545 (The nice looking 'Cool Silver' screen that is just over 5 years old.
    Had minor niggles ever since I bought it but unfortunately never did anything about it. The tube has now gone and despite 3 letters to Philips requesting a negotiated contribution to the repair costs they aren't interested.
    My stance was based on other internet threads sugesting the tube in this model had known problem since the start and the Sales of Goods act supposedly gives 6 years protection against 'latent' or 'inherent' faults.
    Philips just say they can't help as it would be unfair against those customers who took out extended warranties.
    I say I will never buy anything Philips ever again.
    I know some might say that I can't really complain after 5 years but I had never bought such an expensive TV before and expected it to last at least 10 years - more fool me maybe ?