Motorola E365 Review

Overall Rating

Not bad when it's working.

Motorolas total lack of customer care!

Well, after a dodgy Nokia 3510 & 7650 I thought I would get a phone from a company with a good reputation, what a mistake to buy a Motorola!

The phones software is so slow to use, The microphone quality is poor & people struggle to hear you on the other end, The screen scratches very easily, The thin paint on the buttons flakes off easily, The battery life is pathetic, The camera takes grainy pictures, The phone can't be set to silent when its charging & you can't get the phone to display a 12 hour clock format whatever you do with the settings.

Now here is the best bit, Motorola's total lack of customer care.

Button 9 died on the keypad after 3 months, No problem & I called Motorola warranty dept up, They sent out a pre paid special delivery envelope the next day & I sent the phone back.
One week later the phone returns with a software upgrade & a dead button 9, I ring Motorola again, another pre paid envelope & another week, The phone comes back fixed this time.
The software upgrade didn't even fix any of the faults mentioned at the start of this review.
3 months pass & the phones software then throws a fit & starts crashing, switching itself on & off & refusing to charge up, another call to Motorola, "Have you called us before?" they ask, "Only twice" was my answer.
Another pre paid envelope & the promise of a 7 working day turn round passed so I phoned them.
First they said they didn't have my phone, They did according to Royal mail track & trace, Then they said we will call you back, They don't bother with that.
You never speak to the same person twice, Every person tells you a different story, They won't pass you over to a supervisor & just want you of the phone as soon as possible.
They can't even tell me what's wrong with my phone or when I might get it back!
This was the first & LAST Motorola product I will buy, I thought Nokia customer care was bad but Motorola beats them hands down!
I have been promised a call by a Motorola supervisor between 9am & 5pm tomorrow, I'm not holding my breath!