First Direct Current Account Review

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First Direct Current Account
3.7 stars
Average rating for this product is: 3.7 out of 5

From 0 ratings and 21 reviews

Thumb up 76% of users recommend this product

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naw's Review of First Direct Current Account

Overall Rating

5 stars
  • Customer Service
    5 stars
  • Ease of use
    5 stars
Good Points

Customer Service is superb, Brief holding times, then straight through to a real person decisions are usually made immediately, staff are well informed.


Bad Points

I'm sorry - I'm struggling to think of anything bad


General Comments

I've had my First Direct Current Account for over 10 years. I have a couple of bank accounts with other banks and my partner and I have merged all our accounts together. Frankly I'm astonished at how awful the other banks call centers are compared to FD. The Halifax (now HBoS) is an incredible example of incompetance.
FD can make immediate decisions, they show flexibility and 9/10 times you're speaking to a real person within 3 rings. None of this awful "Call (avoidance) Center" Press 1 for this, Press 2 for that nonsense either.

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Overdraft RateOverdraft Limit
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