NTL Review

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★★☆☆☆
1.5 / 5
18% of users recommend this
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  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

jtran's review of NTL

★☆☆☆☆

NTL - Apalling reliability of service and non-existent...”

Written on: 20/09/2004 by jtran (1 review written)

NTL - Apalling reliability of service and non-existent customer service - I've just waited on the line for 40 minutes to try and report a fault with my telephone - the third time it has failed in three months. I'm trying to run a businesss from home. Don't bother with NTL if you need a reliable service. Almost impossible to get a quick response to dealing with faults when they do occur.

  • Value For Money

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224799_Sahuagin's Response to jtran's Review

Written on: 12/01/2006

If you are trying to run a business from home, you are in breach of the Terms and Conditions of the NTL Package. It is purely for residential users unless you have a business package (starting at £120 pm) in which case you'd have had it sorted already as it is a 24 hour immediate callout and payement to cover loss of earnings.
If you are not willing to spend the money to cover your business you have no right to complain, especially in light of T&C's.

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