Time Computers Review

Overall Rating

None

Poor customer service
Poor quality of products
Non existent quality control

I also bought a Platina notebook from The Computer Shop (Time Group) and like ricko had exactly the same experience. I felt deceived and constantly misguided when I purchased my laptop and honestly regret ever stepping into their shop nor would I ever recommend the same to others. When I got down to my local branch I intended to buy Platina notebook for £999.00 but was "persuaded" by sales manager to go for £99.00 "add on" package for which I was getting 9 months interest free credit on the notebook + printer, games, memory stick etc. Initially, I only wanted notebook alone but was told that they have run out of notebook only deals and waiting time would be more then 30 days to get one. Incidentally, I was told that waiting time for notebook + £99.00 add on package was only 10 days so I agreed to go for this. 3 weeks later I received phone call from local branch saying they had to recall all notebooks due to faulty motherboard and told me my laptop was being delivered next Monday. I arranged for my partner to stay that day at home and wait for a delivery but it never arrived. I call them only to find out that my laptop is still in a depot and will be delivered to me next day. I then took a day off work to wait for my laptop as I was getting frustrated, which did arrive that day. Like ricko I couldn't boot up or load Windows as it kept crashing. I called a local branch only to find out it was closed down and relocated to another town together with all staff. I then called their Technical support line at £0.50 per min and was in queue for 15min before got through to speak to an advisor. After further 15 min on the phone we concluded that this was a hardware fault and that my notebook will have to be returned to them for a repair. At this point I had enough and I sent everything back asking them to cancel my order as I lost my confidence in Time products. Without going into more details just to say that I am still trying to cancel my order with them after 6 months and I even have my solicitor involved. I have already spent £40 on phone calls alone + solicitor fees and my wasted time. I will never again buy any product from Time or will I recommend them to anyone!