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- systemjunkieally's review
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Singlepoint customer services
| Quality of service | 1.8/10   |
|---|---|
| Layout of shop | 2.1/10 |
| Value for Money | 2.2/10 |
| Reviewer Rating | 1.6/10 |
| Overall Rating | 1.6/10 |
By systemjunkieally
on 17th Sep 2004
| Goods purchased & cost | mobile phone |
|---|---|
| Quality of service | 0/10 |
| Layout of shop | 0/10 |
| Value for money | 0/10 |
| Overall value | 0/10 |
 systemjunkieally's recommendation | |
None
Keep you on hold for ages, laughing at you for wasting a months mins on contacting them.
Rude, unreasonable, don't give a hoot attitude
Charge you stupid amounts, don't listen to you, threaten you, give you a bad credit rating, negotiation thrown out the window and replaced with triple payment fees.
I bought a phone from findaphone. Didn't know Vodafone was linked to Singlepoint or would have not purchased, cos last time they kept me on hold for 1 hour at a time, used an automated service which was so rubbish it drove you mad and were rude. From the same company I bought my siemens sx1 I purchased insurance. My phone was stolen. The insurance co stiffed me. Singlepoint didn't care cos they are a separate company- this is its clever catch. It doesn't have to give a hoot about the circumstances because it's purely billing. What's the point of a billing company for a phone that is not connected in any way to the purchase or protection of the phone?!?! Not only that after I had blocked the sim they sent me a bill with calls made after it had been blocked. After explaining that I was waiting on insurance I was told I had to pay 3 months of bills, when they had not offered me a new sim card, and I had not had a phone or sim card in 3 months. I told them I was not going to pay till I had sorted it out with insurance company. I was then presented with a notification of disconnection of my mobile service (Ummmmm....I was never reconnected in the first place!!) and told I had been passed onto the debt collector, would receive a bad credit rating on top of having to pay the remainder of the contract and non-payments bills, as well as admin costs for reconnection and disconnection. I phoned them up to negotiate. They said they'd only consider if I paid £70 for the 2 months I had not paid, a £25 fee for non-payment, £35 for reconnection which would entail a new contract which I was obliged to pay £35 a month for the remainder of the new 12 month contract. Not only that all this had to be paid in full in advance. Are they mad?!! I'm a student. A victim of crime. And a victim of ever joining Vodafone. Anyways I'm going to court because of them. DON'T EVER BUY A VODAFONE CONTRACT. THEY HAVE DRIVEN ME CRAZY.
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on 17th Sep 2004
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on 22nd Sep 2004
systemjunkieally
on 24th Sep 2004
RookieNM
on 22nd Nov 2004