Singlepoint (4U) Ltd Review

Overall Rating

None

Keep you on hold for ages, laughing at you for wasting a months mins on contacting them.

Rude, unreasonable, don't give a hoot attitude

Charge you stupid amounts, don't listen to you, threaten you, give you a bad credit rating, negotiation thrown out the window and replaced with triple payment fees.

I bought a phone from findaphone. Didn't know Vodafone was linked to Singlepoint or would have not purchased, cos last time they kept me on hold for 1 hour at a time, used an automated service which was so rubbish it drove you mad and were rude. From the same company I bought my siemens sx1 I purchased insurance. My phone was stolen. The insurance co stiffed me. Singlepoint didn't care cos they are a separate company- this is its clever catch. It doesn't have to give a hoot about the circumstances because it's purely billing. What's the point of a billing company for a phone that is not connected in any way to the purchase or protection of the phone?!?! Not only that after I had blocked the sim they sent me a bill with calls made after it had been blocked. After explaining that I was waiting on insurance I was told I had to pay 3 months of bills, when they had not offered me a new sim card, and I had not had a phone or sim card in 3 months. I told them I was not going to pay till I had sorted it out with insurance company. I was then presented with a notification of disconnection of my mobile service (Ummmmm....I was never reconnected in the first place!!) and told I had been passed onto the debt collector, would receive a bad credit rating on top of having to pay the remainder of the contract and non-payments bills, as well as admin costs for reconnection and disconnection. I phoned them up to negotiate. They said they'd only consider if I paid £70 for the 2 months I had not paid, a £25 fee for non-payment, £35 for reconnection which would entail a new contract which I was obliged to pay £35 a month for the remainder of the new 12 month contract. Not only that all this had to be paid in full in advance. Are they mad?!! I'm a student. A victim of crime. And a victim of ever joining Vodafone. Anyways I'm going to court because of them. DON'T EVER BUY A VODAFONE CONTRACT. THEY HAVE DRIVEN ME CRAZY.

Members' Comments onsystemjunkieally's Review

• Heroes101 on 17th Sep 2004

  If you crashed you car into a wall and only had third party insurance, you would not be able to claim. However you would still be liable to pay the repayments of the loan that you took out to buy the car. It's the same principle! No service provider would replace your phone without insurance, and ALL insurances have terms and conditions, granted they are not always clear, however that is down to the insurance company not the service provider. IE, Blame AA Car insurance not the Ford garage!!!

• redrider1za on 22nd Sep 2004

  Precisely, the insurance co is totally separate and has terms and conditions and you are bound by those terms. I love the previous analogy above and I have to agree, blame the insurance co not the garage...

• systemjunkieally on 24th Sep 2004

  Yes but the phone company should have taken in the circumstances sent me a new sim card, and even though I have paid the months between the phone being stolen and now they have not sent me a sim card, taken the money, and now sent me a bill of £40 saying that a previous phone which I had returned in the 14 day exchange rate had a bill which I had paid off and which they can't provide an itemised account of.

• RookieNM on 22nd Nov 2004

  Why do you think insurance companies exist for mobile telephones? Singlepoint are an AIRTIME PROVIDER who paid an INDEPENDANT retailer commission to sign you onto a contract so why do you think singlepoint would replace a phone not supplied by them because you have simply lost or broken yours? how many customers do you think this happens to each month and do you think they would still be in business if they had the option of replacing a phone whenever a customers drops or looses it?