BT Mobile Review
☆☆☆☆☆
“BT Mobile - Managed to get my number ported. Have...”
Written on: 06/09/2004 by chrismk (2 reviews written)
Good Points
Still not found any
Bad Points
Service non-existant. I have been misinformed and trying to speak to someone takes (literally) hours.
General Comments
BT Mobile - Managed to get my number ported. Have complained about the service via e-mail (actually speaking to someone is nigh on impossible!) Received an e-mail saying it would be done in 2-3 days. 5 Days later I sent another e-mail, another 2-3 days... Sent THIRD e-mail of complaint, then phoned up. Waited 20 minutes for someone to answer, before being told it was being 'looked into now.'
Also, have a problem with voice mail, in that I can't access it. Am currently on hold for fourth time, having been unable to speak to anyone the first 3 times. I wonder if anyone even works there!
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Between 1 - 4 Weeks
Time with Network
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Signal Coverage
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Mcc's Response to chrismk's Review
Written on: 02/12/2004
I agree with Chrismk. I am a BT mobile customer and I wish I had seen your complaint before I joined BT mobile.
<br>
<br>I was cut-off from the BT mobile network for one and a half months and BT agreed to refund me for the cost of using a pay as you go during that time. They never refunded me and instead charged me the rental cost for that period.
<br>
<br>In addition, the first 2 months of my contract, I was charged for a number I never had and this lasted for almost 3 months before they agreed to refund me.
Chrismk's Response to chrismk's Review
Written on: 03/12/2004
On going from my complaints, BT Mobile offered me a free months line rental. This was back at the beginning of September. I've just found that they never applied it!
<br>I have now asked them to release me from hell... sorry, I meant their contract!