Puerto Del Carmen, Luz Y Mar Apartments Review

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3.3 stars
Average rating for this product is: 3.3 out of 5

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peacock139's Review of Puerto Del Carmen, Luz Y Mar Apartments Lanzarote

27th Aug 2004

Overall Rating

4 stars
  • Value for money
    4 stars
  • Board Basis
    Self catering
  • Accommodation
    1 stars
  • Food
    0.5 stars
  • Location
    4 stars
  • Date of stay
    August 2004
  • Tour Operator
    First Choice
  • Customer Service
    0.5 stars
  • Resort
    4 stars
Good Points

Attractive, spacious apartments, with excellent pool side locations. Good location in terms of access to bars, restraints, and shops.


Bad Points

Reception service and availability poor. House keeping ok, but could be more frequent. Security VERY poor.


General Comments

My partner and I stayed in the Luz Y Mar Apartments, for 7 nights. Upon arrival we were pleasantly surprised at the quality and layout of the apartments. Most had a poolside view, and the atmosphere appeared very relaxed. However, a few nights into our stay, our neighbours were broken into and robbed, (while they were asleep!!!). The Luz reception staff and the holiday rep, showed little sympathy for this family and had the cheek to tell them they should have been more vigilant. Apparently during the past 2 weeks, quite a few of the apartments have been robbed, some during the day, while people were a few feet away at the side of the pool. I would go back to these apartments, but I would always be on my guard with regards to locking away valuables, and all the doors and windows in the apartment, even when just by the pool side in full view. The apartments give you opposite impression, one that you can lay feet away from your balcony or terrace with the doors open relaxing. The holiday rep should have warned people staying here from the start, so they could be more vigilant, but they didn't. Shame really, because you go on holiday to relax, not to be a security guard. Don't get me wrong though, the holiday was great, and I probably would go back to these apartments.

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