Bank Of Scotland Current Account Review

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0.9 stars
Average rating for this product is: 0.9 out of 5

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wendoid's Review of Bank Of Scotland Current Account

23rd Aug 2004

Overall Rating

0.5 stars
  • Customer Service
    0.5 stars
  • Ease of use
    0.5 stars
Good Points

used to be a good bank


Bad Points

customer services is deteriorating fast


General Comments

I have been a Bank of Scotland Current Account customer for a number of years and used to be quite happy with the service although they never seemed to have the best rates.
I am now going to change my bank as the customer service has gotten so bad, it is unbearable.
You have to wait usually a minimum of 5 minutes to get through on their phone service, 20 minutes in a cue to speak to be served in their branches (once you have found one!- and that's in Scotland!) It takes them a minimum of 5 days now to send you a replacement card and when it doesn't arrive when they say it will you are simply told to chase up the agency they have now got to deliver them. And there is nothing they do that you can't get better at another bank.
- please avoid using this bank.

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