1 Stop Travel Insurance Review

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1 Stop Travel Insurance www.1stoptravelinsurance.co.uk
1.9 stars
Average rating for this product is: 1.9 out of 5

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phantomz2000's Review of 1 Stop Travel Insurance

22nd Aug 2004

Overall Rating

0.5 stars
  • Value for money
    0 stars
  • Type of Insurance
    Single trip insurance
  • Date of Insurance (month/year)
    December 2003
Good Points

Quick to take your money


Bad Points

Dont like to pay out
Provided all requested information, and they write back after a month asking for something else.
DONT BUY - THERE IS A REASON THEY ARE CHEAP - THEY DONT PAYOUT.


General Comments

I Used 1 Stop Travel Insurance in winter 2003 - I tried to make a claim only to find it took months and months of letters back and forth to get no where.

family member took out policy March 2004 - was unable to make his flight a week later, due to being ill on the day, he had a doctors certificate saying he was unable to and couldn't fly, and various other documents proving his case. Still no payout, the insurance company as I have experienced try to wear down the claimant by asking for obscure information month after month until you just get sick and tired of the whole deal.

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Members' Comments onphantomz2000's Review

  • garybaldi on 5th Jan 2005

    I totally agree! I took out travel insurance last summer and then after a car accident abroad I tried to claim. They quickly sent me a claim form but after that I couldn't contact them at all. I left messages, sent faxes and emailed them but I was totally ignored. When after two weeks, I eventually got through they asked me to supply more obscure information so I gave up. I would never go near this lot again - their insurance is not worth the paper it's printed on.

  • mebarry on 3rd May 2006

    1Stop Travel Insurance has since taken the claims handling operation in house. We have responded to customer feedback about the claims process, previously handled by AXA and this is now handled by our own team of staff, who are proud of their customers and proud of their 5 day turnaround period. We encourage you to try us again as we are still great value and a much better service!

  • Midnight star Rank: Lance Corporal on 24th Sep 2006

    Following my own experience, I would say otherwise!