AMP NPI Pension Review

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dgleed's Review of AMP NPI Pension

22nd Aug 2004

Overall Rating

0 stars
  • Value for money
    3 stars
Good Points

None


Bad Points

Customer Service


General Comments

I have a pension with AMP NPI as part of a Group Personal Pension Plan. When my employer changed their pension provider to Scottish Widows, I requested to transfer the finds from NPI to my new pension.

NPI have lost my discharge papers twice. I have been unable to speak to anyone in the 'Transfer Department' because they don't take calls - I get promised a call back within 5 working days and have never received one.

When I complained, I was promised a call back from a Customer Service Manager within 24 hours and again never received one.

I was finally told 8 weeks ago that the transfer had been arranged and should take place within three weeks. When I checked last week - it had not taken place. Called NPI and they informed me that they had lost my transfer papers YET AGAIN and would need to send replacements out.

Then they have written to me again to inform me that they never processed my application to contract our of the second state pension.

It is now a year since my intitial application was submitted and there is still no sign of the transfer taking place!

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Members' Comments ondgleed's Review

  • andson on 19th Jul 2005

    I too have had problems with NPI Pension. When I changed jobs I telephoned NPI, and told them that I had changed jobs and that until I had completed a probabtionary period with my new employers I wished to continue with my pension. This took 6 months before things finally were set up. After a further 6 months, I wanted to transfer to another policy... 7 months later I am still waiting!!! I have stopped my account and have not received any correspondence from them!!! Do they want my money?

  • elainedsmyth on 6th Sep 2005

    I would strong advise anyone being recommended a policy from AMP NPI or considering taking out a policy with AMP NPI to avoid them completely. They are the most incompetent people I have ever had the displeasure of dealing with. We had a company stakeholder pension scheme with these people. Because their level of service was so bad (for too many reasons to go into right now) we moved the scheme to Scottish Equitable. However, to cut a long story short, it is almost one year later and despite various e-mails/letters/phone calls, we have still not had any issues resolved, therefore the funds with them have still not been transferred into the new scheme. We are now considering detailing the whole line of events to the Financial Ombudsman.