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Average Ratings
Quality of service7/10 Based on 19 ratings
Layout of shop7.8/10 Based on 21 ratings
Value for Money7.3/10
Reviewer Rating7.3/10
Overall Rating5.7/10 Based on 38 ratings
68% Recommended15 out of 22 Reviews

Review of Next

By Belle16 Rank: Lieutenant-Colonel on 20th Aug 2004

Belle16's Ratings
Goods purchased & costJackey £30, top £9
Quality of service6/10
Layout of shop7/10
Value for money4/10
Overall value5/10
no Belle16's recommendation

Good Points

Bad Points

General Comments

Next has a good range of clothes, evening wear, casual wear, work wear, and lots of shoes. Can sometimes be expensive for what you get- eg basic clothes- if you go to a different shop, you could get the same thing for half the price.

Sometimes, I find with Next that the staff are very selective about which customers they give assistance to- I've noticed that they always go to older women to offer them help but always ignore younger people.

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5 Comments on Review by Belle16 for Next

  1. kjudd23 Rank: Corporal on 10th Sep 2004

    I disagree with the point that you make about the staff being selective with who they serve, I work for Next (store 186). We offer a very high standard of customer service to all our customers young and old,and recogonise their needs and help them in all areas ie fitting room, till point and on the sales floor,
    At Next, we pride ourselves on our customer service skills and are one of the best retailers on Britains high streets.

  2. Belle16 Rank: Lieutenant-Colonel on 13th Sep 2004

    Well you work there so you would say that.

    Only yesterday, I went in and there was a member of staff standing at the door handing out leaflets to customers. And guess what, I wasn't offered one.

  3. kjudd23 Rank: Corporal on 14th Sep 2004

    Well, you should of asked for one if you felt you were left out, if you don`t ask you dont get simple as that,

    ENJOY YOUR DAY

  4. Belle16 Rank: Lieutenant-Colonel on 15th Sep 2004

    I would just like to add that on the occassions I have been into Next and tried on garments, I have received excellent service from fitting room staff- they are always there to help very polite. Also when I have bought stuff the sales people have been very helpful, also when I needed to exchange a garment.

    But I still think that front of house staff (ie the ones that stand by the door handing out info) are selective in who they offer information to.

    Maybe it's just certain staff at my local store.

  5. Belle16 Rank: Lieutenant-Colonel on 15th Jan 2006

    Next seem to pride themselves on having so called excellent customer service, however my experience with them says otherwise. In November 05, I bought a pair of shoes from there. After only 6 WEEKS WEAR, the sole has come off and they are obviously faulty. I returned the shoes to the store, with my recepit, and asked for an exchange. However, the manager refused saying that the damage was due to "normal wear and tear", and even had the cheek to tell me that i should think about buying a new pair of shoes! My argument is this- a pair of shoes, Im afraid, would not fall apart after only 6 WEEKS WEAR if they were not faulty, they are obviously not fit for the purpose. I have since compained to Trading Standards about this. I will NOT be shopping at Next again- their staff are rude and inflexible and their products are of substandard quality. PS To the person who works at Next, before you start slagging off my review, you might want to read the guidelines of this site- it is for the PUBLIC only, not for staff of businesses to comment.



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