Summer Palace Hotel Review

Watch this item
2.8 stars
Average rating for this product is: 2.8 out of 5

From 1 rating and 13 reviews

Thumb down 46% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


marg002's Review of Summer Palace Hotel

24th Jul 2004

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Board Basis
    All inclusive
  • Customer Service
    0 stars
  • Resort
    1 stars
  • Date of stay
    July 2004
  • Accommodation
    0.5 stars
  • Food
    0 stars
  • Location
    0 stars
Good Points

Bus out of the complex was the only good point


Bad Points

Flies on food, stinking bathrooms,


General Comments

Just returned (Thank God) from 1 week at Summer Palace. We have stayed at many 4 & 5 star hotels around the globe and this just doesn't deserve anything above a 3 and that's being kind.
The room we had allocated at 12.30 am was right over the reception area, coaches pulling in three times a night and the receptionist assured us it would only happen for the one night diesel fumes came into the room and the reception couldn't give a dam.
This happened every night until 4.00am
We ate in the restaurant one night out of the week flies running
about my food and on the table etc are not my idea of a 5 star hotel.
Chicken was off the menu due to an outbreak earlier of a serious food poisoning outbreak so I was told. No sight of any traditional Greek food, lots of pasta.
ENTERTAINMENT OF SWOTTING THE FLIES FROM THE MARMALADE IS ONE OF THE ADULT GAMES YOU CAN PLAY AT BREAKFAST
My husband booked this for our wedding anniversary and the Italian Restaurant until we found out the menu consisted of no starters pasta or pizza sweets choice of ice cream.
We hoped that this would not be a find the bed on the beach without the towels on type of holiday but yes there they were at 6am gathering everyone's towel that they were with and keeping the beds occupied for the towels all the day.
Reps at the hotel were not in the least bit interested and that went for all the reps I didn't even bother approaching one.
Management were a joke, as for the two smiley bouncers on the restaurant door wondered if they were installed there to catch anyone stealing the flies.
So glad we had plenty of extra cash to get taxis to the restaurants in town.

Remember - all reviews on Review Centre express the reviewer's opinion, not necessarily ours.
If you disagree with a review then please let us know by writing a review of your own or adding a comment.

Tweet This Review

marg002's review has yet to be rated - Be the first!

How helpful did you find this review?


Members' Comments onmarg002's Review

  • genny Rank: Lance Corporal on 15th Sep 2004

    Oh boy, you either fell very VERY unlucky whilst you were at summer palace, or you are the kind of person that enjoys a good moan! The summer palace should be only about a 3-4 star I agree, but the place was extremely clean and the staff pleasant and helpful. I think they were polite to all customers, but friendly to those who spoke to them as people and not just hotel staff! We had a daily room maid, and they were cleaning in our corridor daily as well. Clean sheets, towels very frequently too. We went toward the end of the season and the entertainment was a bit naff although I was assured it had been better in high season.
    The food was good and plentiful with plenty of choice, but the choices were often repeated as there was so much to choose from. However, it would have been a bit monotonous if I had gone all inclusive. I never do. I like to explore local cuisine outside of the hotel. Overall, a very pleasant place, though not perfect! Yes I would recommend it!!!

  • marg002 Rank: Lance Corporal on 15th Sep 2004

    I only stated what happened there is another site with views on this hotel,
    Obviously it will suit some people, this was our view and the other guests who have made claims for refund.
    We on the other hand wouldn't bother as we have noticed it is now a cheap holiday and you get what you pay for.