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- Britannia Building Society
- Unhappy1948's review
| Customer Service | 4.7/10   |
|---|---|
| Telephone Banking | 1.3/10 |
| Internet Banking | 0.3/10 |
| Local Branch | 4.3/10 |
| Cash Point Facility | 1.7/10 |
| Overall rating | 3.6/10 |
By Unhappy1948
on 23rd Jul 2004
| Overall value | 1/10 |
|---|---|
 Unhappy1948's recommendation | |
The staff in branch are very friendly.
Head office will not admit to any cock-ups they make.
My partner and I both have Britannia Building Society joint savings accounts with each other, each as the 2nd name on the other's account (emergency access to funds). For the first time ever they paid my loyalty bonus into my partners account and my partner's bonus into mine. It has taken five and a half months and the intervention of the Financial Ombudsman to rectify the situation. They told the ombudsman we had never complained although they have a log of all the calls I made and their content. They ignored all my correspondence.
All other members should also recalculate their loyalty bonus, especially if you have been with Britannia a long time. Because of the problems we experienced this year, we did a rough calculation of ours and it was totally wrong.
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