Have a picture of Pontins, Camber?, please send it to us.
| Value for Money | 2.6/10 |
|---|---|
| Overall rating | 2.5/10 |
By divedog
on 23rd Jul 2004
| Value for money | 1/10 |
|---|---|
| Overall value | 0/10 |
| | |
Kids activities
accomodation, staff, lack of cleaning, Food.
Pontins Camber:On arrival I found the bath and wash basin had a layer of dead insects and general dirt that had been there for a considerable time. The Kitchen had a layer of grease over the work tops & walls. The cooker was filthy and the sofa-bed was broken and had sharp metal pieces sticking out of the arms. The Carpet was truly something to see, plus the cherry on top had to be the condom stuck to the outside of the window.
When asked to rectify the problems I was met with a shrug and the comment "we've been very busy", not even a sorry.
It took the staff 24 hrs to come to our aid, and even then they just gave us some cleaning materials. The lack of cleaning seems to be endemic, a cleaner walked into the toilets when I was in there with my 3 yr old (there was water running out of the basins, toilet roll over the floor and it stank),and signed the board as "checked by Rebecca". Some checking she did.
We came home 48hrs early. To date I have not received a reply to my letter to Pontins nor any comments on my Customer survey card.
Funny that. Avoid the place like the plague.
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