rohmer1's Review of Kenya Airways
20th Jul 2004
Overall Rating
- Value for money
- Flight From - ToLondon to Nairobi
- Flight on time?
- Comfort on flight
- Flight DateJuly 2004
- Ticket classEconomy
- Customer service
- Quality of food
Absolutely NOTHING.
Bad Points
EVERYTHING. Please read the review text and NEVER take this airline.
General Comments
Kenya Airways was the absolute worst airline I have ever come across. First, they overbooked 25 people and therefore 4 CHILDREN out of our 50 person group could not get on the plane. Half of our luggage did not make it to our destination, which was horrible because we are a performance group and our keyboards and drums did not make it on time for our first few concerts. Then we took Kenya Airways to get to Rwanda and they were overbooked AGAIN. Therefore two CHILDREN were left AGAIN. These children were so frightened that they became very ill. Then on the way back from Nairobi to London, they overbooked AGAIN and gave the same seat to a few people. The airline told our CHILDREN to sit on a stewardess seat for EIGHT HOURS. This was the THIRD TIME this happened in THREE FLIGHTS. This was absolutely the worst airline I have ever come across. I am thinking that the other reviews that you have read are from workers of the airline itself, because my encounters lead me to believe that no one would take the time out of their day to give them high marks.
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