davek's Review of 5 Stars Electronics www.5starselectronics.com
20th Jul 2004
Overall Rating
- Value for money
- Quality of service
- Goods purchased & cost9
- Layout of shop
no good points
Bad Points
bad service, bait and switch, high pressure sales, rude customer service people
General Comments
I bought the Sony DCR TRV80 from www.5starselectronics.com. Got call the next day on my cell phone, bad connection, a member of staff wanted to "upgrade" me to a better camcorder. Being 18 years old, I said "sure". went to work, got online, found out they were trying to send me a camcorder that was totally inferior to the one I was trying to purchase and tried charging me $400 extra for it. I tried to cancel since it was not the camcorder I wanted, they kept me going back and forth for 5 HOURS!!! Insisting I couldn't cancel. They don't have the trv80 to sell, but they go right on advertising it and saying they have it in stock when they don't. Now they say they are charging me a 10% cancellation fee. I finally gave up and have just finished reporting them to the better business bureau.
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