La Pineda, Best Hotel Sol D'or Review

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lissw's Review of La Pineda, Best Hotel Sol D'or Costa Dorada

7th Jul 2004

Overall Rating

1.5 stars
  • Value for money
    2.5 stars
  • Board Basis
    Half board
  • Customer Service
    1.5 stars
  • Resort
    3.5 stars
  • Date of stay
    06/04-07/04
  • Accommodation
    1 stars
  • Food
    1.5 stars
  • Location
    3.5 stars

We stayed at the Best Hotel Sol D'or for 7 nights in June/July 2004 and on the first day our hotel room was robbed, leaving us without almost €500, mobile phones, wallets or duty-free cigarettes. The theft was immediately reported to the hotel reception where we were told to go to the police station- about 15 minutes away by taxi.
Our main concern (other than losing our belongings) was that because there was no evidence of the door to our room being forced in, the thief was someone who had access to a key. Outside our room was a CCTV camera so we were initially confident that the culprit would be caught and were told the next day that the police had collected the tape.
We were appalled and disgusted by the way the hotel management dealt with this incident and although we asked each day if there had been an update we heard nothing. Later during the week the manager implied that the robbery wasn't a big deal because we had insurance!
A family we spoke with during our stay had packets of cigarettes go missing from their room while they were out and another woman was missing an expensive ankle bracelet she was positive she'd left on a table!
We made it clear as we were checking out that we were not happy with the handling of it and the lack of communication, only to be told that the cleaning staff had been called to the office to be asked about the theft earlier in the week! Of course no one is going to stand up and say they did it!
Other less major grumbles we had were the loud music, which starts at 10.30am and goes until midnight every day! No chance of getting to sleep before then if planning an early night! Also the food was pretty average and got boring after seven days- breakfast was disgusting, but lunch and dinner were slightly better with a good selection of meats, fish, salads and vegetables, although too oily for the health-conscious.
Generally Hotel Sol d'Or was clean and the bar/terrace/pool area was pleasant. La Pineda was lovely and the beaches fantastic. We definitely would not return to this hotel and recommend other holiday- makers don't either!

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