bosch sgs5312 review

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Average Ratings

Ease of Use	10/10
Durability	6.7/10
Style	8/10
Service & Support	6/10
Value for Money	6.3/10
Overall rating	6.3/10

67% Recommended2 out of 3 Reviews

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By MikeRS on 30th Jun 2004

MikeRS's Ratings

Owned Product For:	More than 1 year
Special Features	Not supplied
Ease of Use	10/10
Durability	1/10
Style	5/10
Service & Support	1/10
Value for money	0/10
Overall value	0/10
MikeRS's recommendation

Good Points

Bad Points

Does not always clean all the items completely.

General Comments

I too have a Bosch SG5312 series dishwasher, along with a number of other Bosch domestic appliances. All were purchased on the brand name and the apparent quality and service support that goes with the brand.

Unfortunately, my dishwasher has just packed up, again! After having had the detergent assembly replaced after only a short period, the machine now seems to only get halfway through its operating cycles.

On contacting local service agents, I am told that they no longer deal with Bosch (I wonder why!) according to Bosch this is because they now have their own "highly trained service engineers who can diagnose and repair this highly complex appliance" - just who are they kidding, a dishwasher is a highly complex machine!

Bosch service gave me a take it or leave it response when I asked if it is acceptable that this high quality brand machine should fail twice in under 4 years.

So, I cannot recommend Bosch service centre support like I cannot recommend this applicance, and if Bosch are not prepared to accept that a recurring fault is a design/manufacturing issue, that I should not have to pay to rectify, then I can no longer support Bosch products - period.

Bosch, if you are listening, it does not matter how many millions of appliances you sell, it only takes a handful of problems to lose your brand reputation, comments posted on the web like this need to be followed up not laughed off.

Total Respect: +1