Barclays Student Additions Account Review

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Barclays Student Additions Account
1.4 stars
Average rating for this product is: 1.4 out of 5

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blondish's Review of Barclays Student Additions Account

29th Jun 2004

Overall Rating

1.5 stars
    Bad Points

    Can never get through to Telphone banking and staff are not very helpful within the bank.


    General Comments

    I've had an account with Barclays since I was 13 but now I actually have to ask them for stuff at the end of my 2nd year, and take money out rather than always putting it in, I can't seem to get any help from them!! They have just changed their telephone system where you need a pass code for them to talk to you and as I had just moved house I couldn't find it so they asked me loads of questions (including card no, expiry date, mothers maiden name, my date of birth, my full name etc) which I answered then she asked me to name all my direct debits and when a specific direct debit went out and as my statements (the ones I have received-not very many) were all in the midst of my unpacking she wouldn't let me carry on and asked me to ring back once I'd found my statement!! As I had been on hold for about 10 mins before I spoke to her I was just a little infuriated! I have also ordered a cheque book which nobody sent to me and as of yet I have not received the other one I have ordered, and I asked for my statements to be sent to me monthly but they still turn up sporadically if at all! Now I'm looking for a new bank.

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