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- amanbasra's review
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| Flight on time? | 9.2/10   |
|---|---|
| Customer service | 6.6/10 |
| Comfort on flight | 6.5/10 |
| Quality of food | 6.1/10 |
| Value for Money | 6/10 |
| Reviewer Rating | 5.6/10 |
| Overall Rating | 5.5/10 |
By amanbasra on 29th Jun 2004
| Flight Date | February 2004 |
|---|---|
| Flight From - To | Delhi-Singapore |
| Ticket class | Business |
| Flight on time? | 10/10 |
| Customer service | 2/10 |
| Comfort on flight | 6/10 |
| Quality of food | 5/10 |
| Value for money | 2/10 |
| Overall value | 4/10 |
 amanbasra's recommendation | |
My recent Singapore Airlines flying experiences show that their in-flight service levels have hit new lows; it will take more than just amenities for SIA to retain their 'most-awarded-airline' status.
In Business Class on SQ407 of Feb. 3, when I complained to the in-flight supervisor 1.5 hours after takeoff that I had yet to be offered any food or drink (when all passengers around me were on their main courses), the shameless response was "Did you ask for it?" "We are so sorry that we missed you out", said the flight stewardess who was sent in to acknowledge my presence. Absurd, because I had been 'missed out' in two drinks rounds, the snack round, the starter round and the main course round!
Travelling Delhi-Singapore by Economy Class on SQ407 of Jun. 19, my father landed here tired, annoyed and deprived of sleep. On a 5.5 hour overnight flight, he had to wait for more than an hour after takeoff to get the first drink, and it took another two hours for dinner to be served. Secondly, not only did cabin crew not verify that he had an Indian Vegetarian special meal (IVML) request in his reservation, they offered him a non-vegetarian meal instead, having "run out of vegetarian."
SIA's passenger service on India flights is not only poorer than all other airlines that fly to India, it is also worse than what I have experienced in SQ flights on other regional routes. It is evident from the cabin crew's frazzled faces and ridiculous responses that they have no interest at all in proper service to passengers on India flights. When a patient passenger with normal expectations needs to get vocal, things must be seriously wrong. With SIA having the largest number of direct-flight seats between India and Singapore, passengers have limited options on this high-demand sector. The question is, will SIA care to listen while its monopoly is still intact and unthreatened?
Important, please be aware that:
| Helpful | Unhelpful | Agree | Disagree |
|---|---|---|---|
| 1 | 0 | 0 | 0 |
Total Respect: +1
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alvinlwh
on 19th May 2006