CyberPower Inc. Xtreme Gamer Platinum Pro Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

From 0 ratings and 24 reviews

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MrLogan's Review of CyberPower Inc. Xtreme Gamer Platinum Pro Computer

15th Jun 2004

Overall Rating

1 stars
  • Value for money
    4 stars
  • Ease of Use
    3.5 stars
  • Time Computer Owned
    Between 1 - 4 Weeks
  • Ease of Set Up
    3.5 stars
Good Points

Great components at great prices. Fast machine.


Bad Points

Extremely poor customer service, poor workmanship.


General Comments

Although the Xtreme Gamer Platinum Pro computer system itself is decent, there are many problems with Cyberpower Inc. Upon arrival of my computer, I found that a component that I had ordered had not been installed; it just wasn't there at all. This is just sloppy workmanship, and raises the question: is there really a 72 hour extensive testing period? Or is that falsely advertised?
Although that was bad enough, here is what was even worse: some of the worst customer service I have ever seen. I called to ask about my missing component, and was met with a service representative who was plain rude, and condescending: "Are you sure you looked?" and "Do you even know what it's supposed to look like?" Judging from the other reviews I have seen posted here, it seems it is a common issue for them to "forget" to install components.
Then, I was accused of making many changes to my order, and that it appeared to cause them inconvenience. Now, is it just me, or am I not paying for the computer? Am I not providing them with business? Does customer satisfaction mean anything to them? Is it just me, of do I not hold the potential to either refer customers to them, or turn them away?
Absolutely the worst customer service I have ever encountered.

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