ING Direct Savings Account Review

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3.2 stars
Average rating for this product is: 3.2 out of 5

From 2 ratings and 13 reviews

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elkcat's Review of ING Direct Savings Account

14th Jun 2004

Overall Rating

0 stars
  • Value for money
    5 stars
Good Points

Interest rate calculated daily and paid monthly


Bad Points

48-72 hours response for callbacks


General Comments

ING Direct Account opening appeared easy online until after 10 days I received my cheque returned (as there is no electronic transfer facility) because the christian name on bank account - Tony - did not correspond with the account name - Anthony - which they insisted on in the application. Call centre was a nightmare and staff were unhelpful and aloof even after I pointed out that I had not been called back as promised and lost 10 days interest on £72,000. They simply advised that 48-72 hours was standard for callbacks!

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Members' Comments onelkcat's Review

  • fluffystuff on 1st Aug 2004

    It is made clear that the deposit cheque has to be in the same name as the account. This reviewer didnt follow that rule and has complained

  • elkcat Rank: Lance Corporal on 2nd Aug 2004

    It depends on your definition of the "same name" - Tony is obviously a shortened version of Anthony to anyone with a modicum of brain cells, and has been acceptable by other financial institutions in many other instances. Besides, this is diverting attention from the main point I was making, which was the way ING dealt with the issue. i.e.very badly!

  • thedods Rank: Corporal on 11th Aug 2005

    I wholeheatedly agree with you on this ridiculous procedure. Both my wife & I have given up on attempting to open a joint account. We were asked to each send a cheque in and we did so stating our full names on the cheque. (note: the same as the savings account name)Unfortunatly the printed name on the cheque read "Mr & Mrs Dod" (how pedantic is that!!?) so they didnt accept it. The assistant on the helpline was a little helpful & suggested we send in a recent bank statement with our full names on. This was however also sent back as it was not a "recent statement" (2 months old!)On calling back they also promised a responce within 48 hours and we are still waiting another week later. We have since given up & have opened a savings account with our bank which was opened in 10 minutes over the phone.

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