omayj's Review of Bank Of Scotland Current Account
9th Jun 2004
Overall Rating
- Customer Service
- Ease of use
Online banking and telephone banking avaiable 24/7.
Bad Points
Staff undertrained on new Halifax systems.
Constant errors in the most basic instructions.
No ownership or resolution of problems.
Very little choice - no tailoring of their accounts for different types of people.
General Comments
I requested a transfer of £1000 from my Bank of Scotland Current Account to my husband's account (we do this each month), they told me they'd done it. My husband then paid his credit card bill for us to find out 5 days later that they had only transferred £100. For him to get back his unauthorised overdraft charges I have to prove that I told them to transfer £100 and not £1000.
Customer services staff are undertrained on Halifax procedures now adopted.
Telephone banking staff are rude and unhelpful and unwilling to offer solutions to problems.
The phrases 'it wasn't me who dealt with that' or 'I can only apologise' are frequent.
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Web Links
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HM Revenue & Customs: Individual Savings Accounts (ISAs)
Individual savers are able to invest in two separate ISAs in any one tax year: one cash ISA and one stocks and shares ISA.
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HM Revenue & Customs: Individual Savings Account (ISAs)
Other useful links ... Annual Returns and Claims ... Annual Returns of Information
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Individual Savings Account (ISA); The Basics; Introduced in April 1999 the ISA was designed to replace the Personal Equity Plan.
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Individual Savings Account - Wikipedia, the free encyclopedia
An Individual Savings Account (ISA) is a financial product available to residents in the United Kingdom. It is designed for the purpose of investment and savings with a favourable tax status. ISAs were introduced on 6 April 1999, replacing the earlier Personal Equity Plans...
en.wikipedia.org -
If you haven't taken out an Isa yet, there's no time to lose | Money |
So, if you are thinking about taking out an Individual Savings Account (Isa) in the waning weeks of this tax year, advisers believe it ... Regular saving, rather than investing a lump sum in one go,
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ISAs (Individual Savings Accounts) : FSA Money made clear ?
Disclaimer: Our website and publications aim to give you general information to help you make financial decisions. It is not advice, nor can it take account of your own particular circumstances.
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Individual Savings Account | A-Z of financial terms | This is Money
Stories that mention Individual Savings Account... ... 3 Can we open a savings account in the UK?; ... Money saving tools
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ISAs - Personal - Savings - Personal Banking - Clydesdale Bank
Are you paying too much tax on the interest your hard-earned savings make for you? Maximise your savings with a tax-efficient Individual Savings Account (ISA).
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children saving account, savings application, individual saving
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