Panasonic TH-42PWD6 Review

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Panasonic TH-42PWD6
3 stars
Average rating for this product is: 3 out of 5

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ozarkjim's Review of Panasonic TH-42PWD6 Plasma Television

2nd Jun 2004

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
  • Image Quality
    4.5 stars
  • Features
    4 stars
  • Time Plasma Television Owned
    1 - 6 Months
  • Sound Quality
    0 stars
  • Ease of Use
    5 stars
Good Points

Loved everything about the tv until....


Bad Points

Panasonic service...not bad, not terrible, just pathetic.


General Comments

I am not a real techno geek so I can't write a technical comparason against other plasma televisions. For 6 months the Panasonic TH42-PWD6 was everything I hoped for. Sharp trouble free picture. I have my own sound system and had no trouble with inputs for my satellite and dvd recorder. About 6 weeks ago the tv developed 3 vertical lines 1 pixel wide spaced about 6 inches apart. Color varied according to background but was usually bright blue. Panasonics website led me to an authorized service center. According to the tech, Panasonic has them call Panasonic's center and they walk them through whatever tests are needed. It took 2 weeks to get authorization from Pana to look at it. It was determined that the part that was bad was very expensive and on backorder so they would replace the tv with a new one. 4 more weeks and many e-mails and phone calls and I still don't have a tv. Excuse is the Pana "tech-rep" is on vacation...as he was 3 weeks ago and said he'd get it ordered last week when he was back. The last 2 e-mails to the Pana service center have not been responded to. 6 weeks and counting to replace a defective tv? Does that seem reasonable? I'm pretty easy to please but this is getting ridiculous.

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Members' Comments onozarkjim's Review

  • victor365 Rank: Lance Corporal on 6th Aug 2004

    And after so many good Panasonic reports new shopper is confused ..help me the pa20 & pw5B are current available models..what's the difference and should I consider other brands?

  • ozarkjim Rank: Lance Corporal on 6th Aug 2004

    Update. They finally got the part to fix my unit instead of replacing it. It only took 8 1/2 weeks! They did extend my warranty by 60 days... but the part they replaced has only the original tv's warranty. In other words if it lasts the same amount of time the first one did it will go bad just after the warranty expires. Oh well, it is nice to look at.