pinnacle studio 9.0 review

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Average Ratings

Ease of Set Up	6/10
Ease of Use	4.3/10
Value for Money	1.9/10
Reviewer Rating	1.9/10
Overall Rating	4.2/10

14% Recommended1 out of 7 Reviews

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By janstie on 23rd May 2004

janstie's Ratings

Value for money	0/10
Overall value	0/10
janstie's recommendation

Good Points

Don't know because the programme doesn't work with my hardware.

Bad Points

Pinnacle is the bad point. Their refusal to come up with a fix for what is obviously an embarrassing 'bug', that the software only works with Pinnacle hardware and it doesn't say so on the box (surprise surprise) is unforgiveable.

General Comments

I have to report that this Pinnacle Studio 9.0 Video creation and editing software does not work with my hardware, which is a recently installed 2.2 GHz Athlon with ample graphics capabilities on a very good ASUS Mobo.
Pinnacle are guilty, at the very least, of totally immoral marketing practices. The problem I have is that the video capture card I have, whilst it functions perfectly well with Windows Movie Maker 2.0, does not work with Studio 9. I purchased Studio 9 because of the reviews in the press and the fact that I need to cut DVDs direct from the software, which Windows Movie Maker isn't capable of.
My voluminous and highly frustrating mail exchanges with Pinnacle reveal that only Pinnacle hardware (graphics / capture cards) work with Studio 9 plus an humungously expensive ATI All-in-Wonder graphics card, which I absolutely don't need because I already have perfectly adequate nVidea graphics on board.
So, what are we to do? Sue Pinnacle for breeching the Sale of Goods Act, because it effectively does not do what it says on the box and it does not tell you these limitations anywhere on the packaging the software comes in (e.g. System Requirements?). Or shall we simply strive to involve the press, which I have already started to do, to expose their disreputable behaviour towards the consumer?
I have no doubt the product works as well as the reviews say it does, but this closed shop compatibility issue is a real stinker! JA

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