CyberPower Inc. Xtreme Gamer Platinum Pro Review

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1.4 stars
Average rating for this product is: 1.4 out of 5

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t2miller's Review of CyberPower Inc. Xtreme Gamer Platinum Pro Computer

15th May 2004

Overall Rating

0 stars
  • Value for money
    0 stars
  • Ease of Use
    0 stars
  • Time Computer Owned
    1 - 6 Months
  • Ease of Set Up
    0 stars
Good Points

Anything good is BURIED IN BAD.


Bad Points

Shipped BROKEN computer, customer service is the WORST EVER!


General Comments

CyberPower inc shipped me a broken computer. But not just slightly broken, I'm talking totally broken. I have been trying for SIX WEEKS to get replacement parts, and I have left one telephone message per day requesting to hear from a supervisor - not one time have my calls been returned.

1. The hard drive, where the cables connect to it, looked like it had been thrown on the floor.

2. The neon light bulb (not very important, but paid for) is shattered right down the middle.

3. The cabling looks like it was done by a five-year old. The cables are tie-wrapped to each other in a giant spider-web, and most of the connectors are being held together with scotch tape!

4. More on the wiring, there are some male connectors on the motherboard, but they were apparently out of the correct female-side harnesses, so they used harnesses that don't even fit, and they used scotch tape to hold them on too (which didn't work). So now my fans don't register on the digital display.

Ten days ago I sent another e-mail to CyberPower's customer support, their sales center, tech support, and a supervisor's address letting them know that I am furious at their pitiful customer support and a list of the broken parts.

Monday I will file a report with the Better Business Bureau.

I will NEVER EVER EVER do business with them again.

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