Written on: 11/05/2004 by serena01 (1 review written)
It look nice and have nice features, very usseful.
Bad after sales service. Very pour. Not helpful.
My experience with my 3 months old Miele W487WPS washing machine was not good at all. It took Miele a full month to finally accept that they did not know what was wrong with the washing machine. Once I contacted Miele for an engineer it took an average of a week waiting with no working washing machine to have a visit. They do not let you know the time they are coming till the evening before (after 5 pm), not giving you any other option other than to ask for a whole morning off work. It took Miele 4 visits to accept that the machine needed changing. In every visit the engineer changed a different piece but he did not know the fault. I felt as if they were experimenting with my washing machine, but not repairing it. To finally have a new machine delivered is even worse as they only tell you the day and not even if it will be morning or afternoon till the day before, with the problems that this causes having to rearrange meetings at work and taking again time off work. All this was even more frustrating considering that I live about 15' from the Miele factory in Abingdon. They just did not want to help. At no point did they know the cause of the problem with the washing machine and for a month I had to go to my friend's house to do my washing.
I am not going to buy any more Miele electrical goods, as with the money from this washing machine I could buy 4 or 5 cheap ones at my local shop, so when they fail I could have another delivered at a time that is good for me. From Miele I was expecting not only a good washing machine but also a good service and I do not think the service I received justified the price of their electrical goods. The worst thing was that I had to use 3 half days of my holidays to have that sorted and I think this is VERY EXPENSIVE and unacceptable for a company proud of they "forever better" philosophy. Beautiful machine , but not worthy of their reputation.
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