Cancun, Club Las Perlas Hotel Review

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1.5 stars
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melissainusa's Review of Cancun, Club Las Perlas Hotel Mexico

8th May 2004

Overall Rating

0.5 stars
  • Value for money
    0.5 stars
Good Points

The bell boy was very helpful and smiley, other than that, NONE!


Bad Points

On arrival to Club Las Perlas, the stench of chemicals was overpowering as we entered the reception area. The room that we were allocated was appalling, we were situated directly behind the stage, ground floor, so when the patio doors were opened we had a direct view of a tatty piece of curtain, and no balcony. The allyway at the side of the room seemed to be the home for the dustbins, so when the airconditioning was switched on the smell of festering rubbish joined the fumes of some sort of strong chemicals, obviously used to clean the room! The toilet did not flush, even after the used toilet paper had to be placed in the bin in the bathroom. The standards were more like run down found in Greece, than the high standard we were told to expect from Cancun.
The all-inclusive food was often cold, with many flies in the restaurant.
Luckily, on the third day there, and after many complaints, not only from ourselves but the majority of the other guests, we were moved to another hotel for the duration of our 2 week holiday. The other hotel was rated as the same star, but the difference in standard was amazing.


General Comments

Cancun, Club Las Perlas Hotel - The Airtours rep at this hotel charged us £120 each to move hotels, a complete scam, but we were willing to pay anything to get out of Las Perlas!
Once we saw the turquoise sea at our new hotel, compared to the murky bay at Las Perlas, we could finally start to enjoy our holiday!
I would not recommend this hotel to anyone, and if Airtours wish to keep a good reputation, they should remove this hotel from their brochure!

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