barclays business bank account review

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Average Ratings
Customer service2.1/10 Based on 8 ratings
Value for Money2/10
Reviewer Rating2.1/10
Overall Rating1.8/10 Based on 26 ratings
23% Recommended5 out of 22 Reviews

Review of Barclays Business Bank Account

By Paul. Rank: Lance Corporal on 19th Sep 2002

Paul.'s Ratings
Value for money3/10
Overall value3/10
no Paul.'s recommendation

Good Points

Excellent online service.

Bad Points

Customer service not up to scratch,
Bank manager never available and doesn't return phone calls.

General Comments

We moved banks to Barclays Business from Lloyds TSB when we needed to collect online payments using a Payment Service Provider (secpay.com). Barclays Merchant Services will not let us access our funds for a month after we recieve payment. We were promised a review after 12 months but none was forthcoming.

Barclays offered to waive the £20 internet service charge but we were still charged. I have left 3 messages and asked my bank manager 3 times for a refund which is still not forthcoming. I think he has more important things to do ! As trying to reclaim has probably cost more than £20 I have given up.

Good Bank let down by the manager(s) ???

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Respect given for Paul.'s review.
Helpful Unhelpful Agree Disagree
10 0 4 1

Total Respect: +13

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3 Comments on Review by Paul. for Barclays Business Bank Account

  1. k. akehurst. on 14th Apr 2003

    I have often wondered if my Branch of Barclays has a manager or is it a name given to someone who is never available and probably does not exist?

  2. Craig Marsden on 23rd Oct 2003

    We found Barclays business banking to be poor and inflexible in terms of communication and understanding the specific need's of our business, in order to assist us to grow. We have since moved to The Royal Bank Of Scotland and found them to be more hands on, proactive, profesional and most of all helpfull

  3. David Hughes Rank: Lance Corporal on 16th Aug 2005

    Having banked with BArclays for 10+ years - I have seen managers come and go. Recently however, they have introduced a new small business contact centre that I originally thought would be the death of the bank - However I have used this service many times and found the staff (based in BRITAIN!!) to be of a most helpful nature - I no longer need to contact my manager as most - Nay - Very nearly all of my queries and requests can be serviced over the phone by a team of dedicated staff who I now know almost entirely by name!

    Well done Barclays!!!



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