Written on: 28/04/2004 by sandy90 (1 review written)
Lovely hotel, great food and very friendly staff.
Virgin Holidays airport transport
Runaway Bay Club Caribbean - The big downside was the transport supplied by Virgin Holidays to get us to the airport. The bus was dangerously overcrowded (people sitting on the floor for over an hour and luggage piled roof-high on the seats). The bus was driven so fast people were visibly scared. The bus then proceded to drive right past our resort to Ocho Rios 40 minutes away (as it turned out he did not know where our resort was!). To add insult to injury, he offloaded one of our suitcases at a hotel in Ocho Rios and it was only realised when we finally arrived at our hotel. At 2AM, I then had to wait up another 1.25 hours to see if the driver could retrieve our case as he did not know exactly where he had offloaded it! A nightmare journey that Virgin Holidays obviously do not care about as they have made no effort to even acknowledge my complaint I wrote 7 weeks ago. Vey bad customer service.
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