Smile Current Account Review

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2 stars
Average rating for this product is: 2 out of 5

From 0 ratings and 11 reviews

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zaparcade's Review of Smile Current Account

Overall Rating

0 stars
  • Customer Service
    0 stars
  • Ease of use
    4 stars
Good Points

Good interest rates, attractive website, good internet banking interface.


Bad Points

Unco-operative, high bank charges, faceless customer contact.


General Comments

I had been banking with smile for 3 years - mostly because I found their internet banking facility convenient to use. Whilst banking with them they continually increased my credit card limit without my consent until I had a borrowing limit in excess of £12000! They also sent me numerous unsolicited offers in the post for loans which I had apparently already been authorised for - all I had to do was sign on the dotted line and the money was mine. However, a few months later when I applied for a modest loan with them which I did want, they point blank refused. This was at a time when my bank account had been continually in credit during the previous 6 months and I had never ever been outside my agreed borrowing limits with them. I thought there must be a mistake, so I asked them to review my application, but again they refused with no further explanation.

I firmly believe that the reason they refused to give me a loan when I requested one was because at that time I had very nearly paid my credit card balance off, and they simply wanted me to use my credit card instead of taking out a loan (thereby making more money). I have since secured credit for the loan elsewhere with no problem, whereas Smile were completely uncooperative and totally unhelpful. I would never had expected such behaviour from my own bank, whom I felt I had been loyal to and built up a rapport with. My advice is to steer clear!


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Members' Comments onzaparcade's Review

  • alexandkate Rank: Lance Corporal on 5th Aug 2005

    Totally agree
    Smile just don't want to know and are prepared to rip off customers who go overdrawn (doesn't matter how much) even ones with money in smile savings accounts.

LenderAccountDescriptionInterestAEROverdraft  
Overdraft RateOverdraft Limit
Alliance & LeicesterPremier Direct AccountEarn a great rate of 6% AER (fixed for one year) on balances up to £2,500.Monthly6.00%0.00%£2,000.00
Alliance & LeicesterPremier CurrentEnjoy Free annual multi-trip European travel insurance and earn 0.50% AER on balances up to £2,500.Monthly0.50%0.00%£2,000.00
NatwestNatwest Advantage Gold AccountEnjoy benefits worth up to £704 for just £12.95 a month. Including Mobile phone cover, Travel Insurance and even tailored rates on other Natwest products.Monthly0.25%18.49%n/a