dangerousjohn's Review of Cellular Operations
27th Apr 2004
Overall Rating
- Value for money
- Quality of service
- Goods purchased & costNokia 5550, £foc
- Layout of shop
I had no complaints at will with COL
Bad Points
Vodafone makes my blood boil - utterly unreasonable.
General Comments
I much prefer COLto vodafone. I was a customer of Cellular Operations for just under a year when Vodafone took over. I had no complaints at will with COL, however Vodafone makes my blood boil. The day Vodafone took over, they wrote to me explaning that my existing terms and conditions would be honoured, however, when they started to charge me for inclusive minutes & inclusive txts, I complained. The Vodafone operator stated that Vodafone had exercised its right to change my terms and conditions WITHOUT prior notice (in fact without ANY notice at all). Is this legal ? Vodafone are yet to respond to my complaint - its been about 12 weeks now.
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