JMC Review

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JMC
1.6 stars
Average rating for this product is: 1.6 out of 5

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jcolas's Review of JMC

25th Apr 2004

Overall Rating

1 stars
  • Value for money
    0.5 stars
  • Flight From - To
    London - Grenada
  • Flight on time?
    2 stars
  • Comfort on flight
    0 stars
  • Flight Date
    October 2001
  • Ticket class
    Economy
  • Customer service
    0 stars
  • Quality of food
    1 stars
Good Points

None to speak of.


Bad Points

Discourteous attendants, Very uncomfortable, Rubbish left from previous flight, Poor organisation at check in. Poor meals.


General Comments

We flew to Grenada in the Caribbean on a JMC flight. There was a problem at the airport with the computer system, which meant the check in process became a total shambles. The fault we discovered did not originate with JMC and affected other airlines also. Standing in a queue for hours with no explanation leads you to look around a bit more. It was obvious that the other airlines with similar problems had a strategy for dealing with this problem. They kept their passengers fully informed of the situation and all there queues went a lot faster than ours when the system was operable again. We did not hear from a JMC representative all the time we stood and when challenged the one poor girl at the desk simply shrugged her shoulders.

We found our seats and the first thing that we noticed was that rubbish such as food wrappings where on the floor and tucked into the seat pocket and crumbs etc where all over the place.

The seats are the smallest we have experienced for a relatively long haul flight and certainly the most uncomfortable. I am an average size and legroom was very limited and felt extremely cramped when the passenger in the front reclined her seat.

The plane was pretty shabby although it probably met the very minimum guidelines. The meals where not good and the service was by people who where probably as fed up with things as we were.

It was obvious they had a plane full of very dissatisfied customers as many people we met on holiday and at the airport all had the same complaints.

We have flown with many airlines over the years and can honestly say that JMC is by far the worst and even with relatively low prices do not offer good value for money.

We will not be seeking to fly with JMC again and I suspect most of the other passengers will not either and with the flight market as it is you can find a reasonably priced alternative with a small amount of effort.

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