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- Loehmann's
- vredsar's review
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| Quality of service | 1/10  |
|---|---|
| Layout of shop | 2/10 |
| Value for Money | 2.5/10 |
| Overall rating | 1.5/10 |
By vredsar
on 24th Apr 2004
| Goods purchased & cost | 60 |
|---|---|
| Quality of service | 1/10 |
| Layout of shop | 2/10 |
| Value for money | 2/10 |
| Overall value | 2/10 |
 vredsar's recommendation | |
Discounts on high-end apparel.
Poor, unresponsive customer service.
Beware- will sell defective merchandise without allowing for return.
I bought a pair of shoes from the Loehmann's San Francisco Store. Within a day of wearing them, the binding on one shoe unravelled. When I attempted to exchange it, the associate manager pointed me to a sign indicating they do not accept return of worn shoes. I explained that this was a defective shoe. He then said there was nothing he could do and that I should contact the regional manager. I called this regional manager several times, and she never bothered to return any of my calls. I would expect this type of service from a sales person perhaps, but from a higher-up manager? This store may offer a discount on merchandise, but it comes at a price. If you must buy from this establishment, inspect your goods carefully before purchase. As for me, I'd rather spend money in a store that places stronger value in customer service.
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