Ho Chi Minh (Saigon), New World Hotel Review

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0.8 stars
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NamNguyen's Review of Ho Chi Minh (Saigon), New World Hotel Vietnam

24th Apr 2004

Overall Rating

2.5 stars
  • Value for money
    2.5 stars
  • Board Basis
    Room only
  • Customer Service
    0 stars
  • Resort
    4 stars
  • Date of stay
    March 2004
  • Accommodation
    2.5 stars
  • Food
    4.5 stars
Good Points

Clean, good location


Bad Points

Really bad service.


General Comments

At New World Hotel the service is really bad. I tell you my story. I checked in that noon (early March/2004) and asked if my girlfriend could check in later, I spelled out her name to them. The receptionist, told me that my girlfriend just had to show the ID later and everything would be Ok. So I checked in, none showed me to the lift not even my room. Could you believe that a 5 star hotel???

Even a supervisor was rude to me later. She kicked me and my girlfriend out of the door because we did not have marriage certificate. Some of you are raising your eyebrows, I am sure because I did the same that day. They talked a lot of meaningless reason to me. She even charged me 50% of the room rate though I just opened the room and walked out. So, you should be well prepared for bad suprise if you want to stay there.

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Members' Comments onNamNguyen's Review

  • piednoir25 on 25th Apr 2004

    Slightly hard to believe!!!

  • Vinasai on 20th Dec 2005

    I find your alleged experience at New World Hotel obviously exaggerated and thus not credible.

    As a frequent traveller to Viet Nam, I have extensive experience about the country and its way of life. Nowhere in VN today is a marriage certificate required for a man and a woman to stay in the same hotel room, least of all at a 5-star hotel in Saigon. New World would have been the subject of uncount complaints and ridicule had that been the case, and would not have stayed in business attracting Western tourists the way it has for the last 10 years. This marriage cerificate story is a fabrication I'm sure no modern VN traveller has experienced, or heard of, about the country, and even less likely, about this hotel.