Cancun, Fiesta Americana Condesa Review

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ace123's Review of Cancun, Fiesta Americana Condesa Mexico

18th Apr 2004

Overall Rating

3 stars
  • Value for money
    2.5 stars
  • Board Basis
    Room only
  • Customer Service
    4 stars
  • Resort
    4 stars
  • Date of stay
    April 2004
  • Accommodation
    4 stars
  • Food
    3.5 stars

We will never stay at the Fiesta Americana Condesa again! Despite having a pre-paid and confirmed reservation, made three months in advance, we were told when we arrived that the hotel was overbooked and there wasn't a room available for us. We were quickly shipped off to the Hyatt, a near-by hotel of far lesser quality, for two days until a room became available.

When we arrived at the Hyatt, they tried to put us in one of their worst rooms. After an hour of phone calls back-and-forth between the Hyatt and the F.A. Condesa, the F.A. Condesa finally gave approval for us to stay in one of the regular hotel rooms. (Please keep in mind that regular rooms at the Hyatt aren't nearly as nice as the rooms at the F. A. Condesa)

After two days were we allowed to return to the F.A. Condesa. Since the hotel van was being used, the F.A. Condesa told us to take a taxi - they would pay for it. (They never did reimburse us for the cab fare.) I could go on and on about the problems we experienced, but you get the picture.

Despite all of this needless aggravation, we didn't receive a personal apology from any of the executives at the F.A. Condesa. We did find a plate of fresh fruit in our room when we arrived with a sad little note that said "Welcome home." During our time in Cancun we heard of other people who were also turned away from the F.A. Condesa. I can only surmise that they make a regular practice of overbooking the hotel.

Cancun is great, but we will never stay at a Fiesta Americana hotel again. There are lots of great hotels in Cancun - do yourselves a favor and check them out.

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