Asda George Children's Clothing Review

Overall Rating

Convienient,
Great selection of children's clothes and underwear,
Good exchange / refund policy,
Staff usually helpful.

It is advertised as a 24-hour store but some stores will not allow you to try clothes on after 10pm.
Prices seem to have risen in this department, but quality has decreased
The new parking system, - you pay £1 to park and you get your money back providing you spend £5 and have stayed less than 2 hours. This is a silly idea as they may not have what you are looking for and so you don't get your money back. Or if you're like me, you just like to browse and end up buying a loaf of bread and a bottle of wine, which does not come to £5, so you end up paying extra in the end.

The best thing about George Clothing is that it is very convenient. The idea of everything under one roof is great. I'm not a big fan of the range at the moment as some clothes seem a bit to "old" for me to wear, being 23, but they do have the odd item and I do like the underwear range. The staff are normally quite helpful if you cannot find what you're looking for. The children's wear seems great value for money too and have bought many presents from here for people with newborn babies. The refund and exchange policy is great, you can take almost anything back provided it's not worn - no questions asked.

Some of the clothes lack in quality, I have noticed that prices have risen, but quality seems to have decreased over the years, I bought a coat, within a couple of weeks the pockets had big holes in. However I got offered an exchange or refund, I took an exchange and the same thing happened I did get my money back that time.

Another bad point is that I went into a 24 hour store, only to be told at 10.15pm that I couldn't try anything on as the changing rooms had been locked, they did say if I bought it and it didn't fit I could bring it back, but this isnt very convienient.

The biggest gripe I have about Asda in general is the parking - you pay £1 to park and you get your money back providing you spend £5 and have stayed less than 2 hours. This is a silly idea as they may not have what you're looking for and so you don't get your money back. Or if you're like me, you just like to browse and end up buying a loaf of bread and a bottle of wine, which does not come to £5, so you end up paying extra in the end.

Members' Comments onJanine's Review

• Requiem on 1st Oct 2004

  As an Asda Manager I felt compeled to respond to this review. Changing rooms are locked after 10pm as this is when 24 hour stores are most likely to be hit by professional shop thieves as happens in our store very regularly. These gangs enter changing rooms and can get away with 1000s of pounds in goods a night (not just George). For the amount of customers using stores after 10pm this has not proven an issue in our store and we have not had one complaint. However, if a customer requests a changing room to be opening it will be as Asda is all about customer service. I suggest this customer speaks to the store's customer service manager and I am sure this issue will be resolved. As for quality decreasing, I have worn the George range as my workwear since its inception and have never had a single problem. If this customer has issues with a specific item she should email Asda on the website who will pass her comments to the George buyer. If we have specific issues with a line then this can be removed from sale. As for the pay a pound to park scheme. This is only used in a few stores that have chronic problems with people using the car park but not the store! Sometimes all day. A parking space can be worth 1000s an hour to a busy store, so some action has to be taken. I'm sure the writer would agree that it is better to pay a pound to get a car parking space than to drive round for half an hour before you get a place. Far from being silly, this scheme is well-recognised as working.

• Janine on 27th Oct 2004

  Well I appreciate that you have taken the time to respond to my review. Since the review my local Asda in Ashton Under Lyne has scrapped the pay a pound scheme as they had overwhelming complaints, even the staff got tired of every other customer complaining! So good news there, however they have also scrapped the petrol station as it wasn't making a profit, and decided to build a bigger car park, (the only time I ever see the car park full is at xmas) so now another disadvantage. If I need petrol, its a waste of time going to Asda to do my shopping, then nip to the local Sainsbury’s to get my petrol, might as well do it all in the same place.