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| Quality of service | 0.3/10 |
|---|---|
| Layout of shop | 2.7/10 |
| Value for Money | 4.8/10 |
| Overall rating | 0.8/10 |
By andygrif
on 14th Apr 2004
| Goods purchased & cost | Nothing |
|---|---|
| Quality of service | 1/10 |
| Layout of shop | 0/10 |
| Value for money | 8/10 |
| Overall value | 1/10 |
| | |
Very competetive pricing, good range of products
Service
I want to buy a DVD Recorder. I use the word want, becuase I can't. Why? Becuase Techtronic don't want to speak to me, that's why!
I'm sure it's not becuase I smell, and it's not because I've been nasty to them (I've never spoken to them before). They never answer their phones. You can't even wait in a call queue, their system just asks you to leave a message. If you do, no-one calls you back.
If this is how they treat potential customers, I can only imagine how bad their service must be after you've paid them.
If anyone from Techtronics reads this (well it's not like they're busy answering phones!) you've lost a £700 sale to John Lewis - well done!
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