Cthulhu's Review of Network Streaming Support Desk
13th Apr 2004
Overall Rating
- Value for money
- Ease of Set Up
- Time Software Used1 - 6 Months
- Ease of Use
Traverses NAT gateways with no configuration. No installation procedure on client side. No client side license issues. No third party servers to rely on. Can be moved around via Dynamic DNS. Can support many concurrent connections.
Bad Points
Can't think of any
General Comments
Network Streaming Support Desk software is quite simply amazing. The client download is a mere 272kb and even the most newbie of users are able to use the client.
Many support software packages rely on a connection INBOUND to the client, requiring the client to configure his/her firewall. Network streaming connections are outbound from the client! One port mapped to my technician's machine and that was all the configuration nessesary.
Instead of relying on lavasoftUSA to be online to solve spy-ware issues, I am able to have a copy of each utility on my own machine, and use the built in file-transfer option to deploy my utilities on the client's machine.
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Web Links
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BOMGAR | Remote Support Software for the Enterprise ? Remote
Support remote desktops, laptops, servers, smartphones & network devices ? both inside and outside the network. ... Mac Support; Linux Support; Service Desk; Kiosk and POS; IT Infrastructure
www.bomgar.com -
NEWS: NetworkStreaming Enhances SupportDesk for Improved
Logging and Reporting API: This feature allow IT users to extract support session data from the appliance to create custom reports or to populate existing help desk ticketing systems..
www.tmcnet.com -
Jeff Clavier's Software Only: DEMO 2006: Day One - Morning
Network Streaming: support desk product that allows tech support reps to remote control customer desktops and analyze/fix issues.
blog.softtechvc.com -
Technical Support : GoToAssist Desk Top Streaming
Take advantage of Citrix GoToAssist Desktop Streaming offered by HighTower help desk experts. ... This desktop streaming product lets you and a member of our support team view the same computer screen.
www.hightowerinc.com -
Webcasting Support And Services - The Streaming Network
Provides Public (Internet) IP network connectivity to support 384-512 Kbps Call rate, Video Help Desk Support and ISDN connectivity; Elements: Network, Services, Support...
www.thestreamingnetwork.com -
Customer support levels | StreamZilla Content Delivery Network -
Our customer support is fast, friendly, professional and personal. We speak English, Dutch and German. We do not use a generic support desk, you are helped by senior streaming and CDN experts.
www.streamzillacdn.com -
Customer support levels | StreamZilla Content Delivery Network -
Our customer support is fast, friendly, professional and personal. We speak English, Dutch and German. We do not use a generic support desk, you are helped by senior streaming and CDN experts.
www.streamzilla.eu -
Freedom Tech | Remote Support Console
Remote PC Access Software for Help Desk Support ... OSI7 Remote Support ... Remote Desktop Access to PC/Mac/Linux/Mobile
networkstreaming.freedomtechit.com -
NetworkStreaming homes in on help-desk assistance - Network World
The SupportDesk 9.1 appliance is positioned very strongly for help-desk support. ... How we tested appliance; Archive of Network World tests; Subscribe to the Network Product Test Results newsletter;
www.networkworld.com -
Network World Video: Desktop support without a client
Most remote support products are delivered through an ASP model or require a desktop client, but NetworkStreaming felt an appliance approach was a better option. ... Network Management
www.networkworld.com
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