Miele W487WPS Review

Click here if this is your business
★★★☆☆
3.1 / 5
From 5 reviews
60% of users recommend this
Click here if this is your business
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

fatboyslim's review of Miele W487WPS

★★★★★

Miele W487WPS washing machines are designed to last 20...”

Written on: 12/04/2004 by fatboyslim (1 review written)

Good Points
Legendary German build quality, washing performance, spin dry performance

Bad Points
Expensive, but like anything else you only get what you pay for.

General Comments
Miele W487WPS washing machines are designed to last 20 years of use and a lot are still going after 30. This is down to the legendary German build-quality. You might think, what is the point in paying a lot of money for a washing machine, well the first time you use this washing machine you will be amazed at the wash performance and with this washing machine having a 1800rpm spin the clothes are hardly damp.

Also, have a look at the work that has just went into the door on this washing machine. You can see that this will take years and years of slamming and opening. I would reccomend visiting the Miele web site at www.miele.co.uk and see all the features that they have on. One of the features that I find useful is the light that comes on when you switch the washing machine on and the light also comes on when you are emptying it. You will never leave another sock in the washing machine again.

How many British-built washing machines last that long? I had a Hotpoint washing machine previous to this and I had it 8 years and in that time it had broke down 6 times, ranging from buttons sticking in when it was only a month old, new door catches after 2 years, set after set of brushes and then finally the plastic casing where the draw sits had cracked, causing water to leak all over the kitchen.

With the Miele W487WPS, the motor in it has not got brushes in it so it will never need a set of brushes bought for it. At the time when I purchased the Miele, there was a promotion on from Miele for a free 10 year parts and labour warranty (that is having faith in the quality of these washing machines). I would reccomend anyone who wants probably the best washing machines you can buy, then you should buy this, you won't be disapointed.

  • 1 - 6 months

    Owned Product For:

  • Legendary built to last German build quality

    Special Features

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Serena01's Response to 151170_fatboyslim's Review

Written on: 11/05/2004

My experience with my 3 months old W487WPS washing machine was not good at all. It took Miele a full month to finally accept that they did not know what was wrong with the washing machine. Once I contacted Miele for an engineer it took an average of a week waiting with no working washing machine to have a visit. They do not let you know the time they are coming till the evening before (after 5 pm), not giving you any other option than having to ask for a whole morning off work. It took Miele 4 visits to accept that the machine needed changing. In every visit the engineer changed a different piece but he did not know the fault. I felt as if they were experimenting with my washing machine, but not repairing it. To finally have a new machine delivered is even worse as they only tell you the day and not even if it will be morning or afternoon till the day before, with the problems that this causes having to rearrange meetings at work and taking again time off work. All this was even more frustrating considering that I live about 15’ from the Miele factory in Abingdon. They just did not want to help. At no point did they know the cause of the problem with the washing machine and for a month I had to go to my friend's house to do my washing.
<br>I am not going to buy any more Miele electric goods as with the money fro this washing machine I could buy 4 or 5 cheap ones at my local shop, so when they fail have another delivered at a time that is good for me. From Miele I was expecting not only a good washing machine but also good customer service, and I do not think the service I received justified the price of their electrical goods. Even worse was that I had to use 3 half days of my holidays to have that sorted and I think this is VERY EXPENSIVE and unacceptable for a company proud of they “forever better” philosophy. Beautiful machine , but not worthy of their reputation.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Dr X's Response to 151170_fatboyslim's Review

Written on: 20/04/2007

whitegoodsman, the machine was 3 months old. Legally, yes the retailer should offer an exchange or refund within a reasonable period of time, if the product is unsatisfactory. However, unless in exceptional circumstances, in retail, it is widely accepted that 28 days is a reasonable amount of time, and therefore most retailers interpretation of a reasonable period of time is 28 days, which legally has to be displayed or stated at time of purchase. After the reasonable period of time has expired, like it had, the customer is entitled to a repair, or an exchange should the product be unrepairable under warranty, provided the product has failed due to a manufacturing fault. However, this is where it gets difficult, because virtually all manufacturers will require the appliance to be inspected by their engineer before authorising any repair or exchange, because a minority of consumers will and have consistently abused manufacturers warranties trying to claim for damage they have caused.
<br/>
<br/>All things said, a good retailer like an independent business would take it up with Miele to move things along should there be any problems, as they rely on their reputation. However, don't expect much help from your chain stores like Comet and Currys, because let's face it, if you went there because of price, it's not surprising you won't get any help.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Whitegoodsman's Response to 151170_fatboyslim's Review

Written on: 08/11/2004

hi, why didnt you take this problem up with the retailer they sould have exchanged for you

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review