O2 400 Review

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3 stars
Average rating for this product is: 3 out of 5

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silhouette's Review of O2 400

9th Apr 2004

Overall Rating

1 stars
  • Value for money
    1.5 stars
  • Tariff Features
    2.5 stars
  • Time spent with Tariff
    Over 1 Year
Good Points

Cheap calls and line rental.


Bad Points

Very bad network coverage, and poor connection in most of North East.


General Comments

After shopping around, I decided to change from Orange to a cheaper provider and chose O2.
This has got to be one of the worst service providers in the North East, after a signing up a contract for 3 phones to be used for business and having had them for a few weeks we found that on numerous occasions we could not contact one another, either one party or the other were in a poor transmission or reception area, hence the soul purpose of having company phones to keep in touch was useless, parts of Whickham, Sunniside, Newcastle, Durham, Northumberland, Seahouses, Whitburn, all without network coverage.
I am pleased to say, my contract has now expired and we have gone back over to Orange.
Having complained to O2, I was informed that we had 14 days to cancel the contract. This is fine provided you can try out all the areas you work in, but in practice it is not possible, also I was informed that the staff should have done a service check before I signed up, this was not done, also they did not ask what areas I would be working in, and although they had my address, did not bother to inform me that there was no service in the best part of my home area.
All in all, lousy service from staff that do not seem to know what they are doing!

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